Appointment Policies

If you miss an appointment without calling at least 60 minutes in advance of the appointment to let us know, this is considered a No-Call/No-Show (NCNS). If your appointment was first thing in the morning, a message should have been left on the voicemail. After one grace NCNS, a fee of $50 will be assessed for the second one, and the fee must be paid on the next visit. If a third NCNS happens without the fees being paid, you will be dismissed from the practice. New patients that no-call/no-show on their first appointment will not be permitted to become a patient at our office.

If you are greater than 15 minutes late for your appointment without prior notice/approval, you will be rescheduled for a later date.  Likewise, if you are earlier than 15 minutes for your appointment without prior notice/approval, you will not be seen any earlier than 15 minutes prior to your appointment time.  We ask that you be on time for your appointment so that we can respect everyone’s time equally.

Certain procedures are associated with a short notice cancellation or no call/no show (NCNS) fee and therefore require either a pre-payment or a credit card on file prior to scheduling. Specifically, physical therapy, dry needling, massage and hyperbaric therapy apply to this policy. The reason we do this is because they are longer appointments and a short notice cancellation makes other patients miss out on their ability to use those services. We do not charge a cancellation fee for chiropractic appointments with greater than 60 minutes advance notice.  However, massage, physical therapy, dry needling and hyperbaric appointments missed or canceled with less than 24 hours notice will be charged a fee. INSURANCE CANNOT BE BILLED FOR THIS FEE.  NO FUTURE APPOINTMENTS WILL BE MADE UNTIL THIS FEE IS PAID.  A NCNS three strikes rule will apply, regardless of fees paid.  After the third NCNS, you will be dismissed from the practice.