Appointment Policies

(330) 928-CARE (2273)
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1251 Main St
Cuyahoga Falls, OH 44221

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First Visit Deposit

All new patients to the office are required to put a $50 deposit down to hold the appointment. The deposit is 100% refundable if the appointment is canceled at least 24 hours ahead of time or if we are able to fill the appointment spot with another patient waiting to be seen. The deposit will apply toward any out-of-pocket expense at the office. Should we determine that a patient’s insurance doesn’t require any out-of-pocket expense, we will also gladly refund the deposit. Even if you are believe that your insurance will cover the entirety of your first visit, the deposit is still required to hold your appointment. 

No-Call / No-Show

If you miss a regular chiropractic appointment without calling at least 60 minutes in advance of the appointment to let us know, this is considered a No-Call/No-Show (NCNS). If your appointment was first thing in the morning, a message should have been left on the voicemail. After one grace NCNS, a fee of $50 will be assessed for the second one, and the fee must be paid on the next visit. If a third NCNS happens without the fees being paid, you will be dismissed from the practice. Physical therapy, massage, dry needling and hyperbaric appointments have their own policies for NCNS or short notice cancellation and require a CC or a deposit to be put on file prior to scheduling.

New patients that no-call/no-show on their first appointment will lose their deposit and will not be permitted to become a patient at our office.

Late For Appointment

If you are greater than 15 minutes late for your appointment without prior notice/approval, you will be rescheduled for a later date.  Likewise, if you are earlier than 15 minutes for your appointment without prior notice/approval, you will not be seen any earlier than 15 minutes prior to your appointment time.  We ask that you be on time for your appointment so that we can respect everyone’s time equally.


Certain procedures are associated with a short notice cancellation or no call/no show (NCNS) fee and therefore require either a pre-payment or a credit card on file prior to scheduling. Specifically, physical therapy, dry needling, massage and hyperbaric therapy apply to this policy. The reason we do this is because they are longer appointments and a short notice cancellation makes other patients miss out on their ability to use those services. We do not charge a cancellation fee for chiropractic appointments with greater than 60 minutes advance notice.  However, massage, physical therapy, dry needling and hyperbaric appointments missed or canceled with less than 24 hours notice will be charged a fee. INSURANCE CANNOT BE BILLED FOR THIS FEE.  NO FUTURE APPOINTMENTS WILL BE MADE UNTIL THIS FEE IS PAID.  A NCNS three strikes rule will apply, regardless of fees paid.  After the third NCNS, you will be dismissed from the practice.