Appointment Policies

(330) 928-CARE (2273)
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1251 Main St
Cuyahoga Falls, OH 44221

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No-Call / No-Show

If you miss an appointment without calling at least 60 minutes in advance of the appointment to let us know, this is considered a No-Call/No-Show (NCNS). If your appointment was first thing in the morning, a message should have been left on the voicemail. After one grace NCNS, a fee of $50 will be assessed for the second one, and the fee must be paid on the next visit. If a third NCNS happens without the fees being paid, you will be dismissed from the practice. New patients that no-call/no-show on their first appointment will not be permitted to become a patient at our office.

Late For Appointment

If you are greater than 15 minutes late for your appointment without prior notice/approval, you will be rescheduled for a later date.  Likewise, if you are earlier than 15 minutes for your appointment without prior notice/approval, you will not be seen any earlier than 15 minutes prior to your appointment time.  We ask that you be on time for your appointment so that we can respect everyone’s time equally.

Massage

Massage cancellation fees are applied for missed or cancelled appointments with less than 24 hours notice.  If the missed appointment was a 30 minute massage, fee will be $20.  If the missed appointment was for a 60 minute massage, the fee will be $40.  INSURANCE CANNOT BE BILLED FOR THIS FEE.  NO FUTURE APPOINTMENTS WILL BE MADE UNTIL THIS FEE IS PAID.  A NCNS three strikes rule will apply, regardless of fees paid.  After the third NCNS, you will be dismissed from the practice.